The welcome and friendlyness of the staff.
Great location, very friendly and helpful staff, and just a really pretty place to stay.
The heating controls remained a mystery after five days attempts to reduce the room temperatuure from too-hot to a comfortable 20 deg that was always displayed.There should be a house phone in the bathroom since you'll never make it from the shower.Very difficult to find.Superior room was rather smaller than expected, with very limitedstorage space (ok for 4 nights, but cramped for any longer).The rooms are new and really luxurious with added extra treats in the bathroom.The Staff were excellent - an example to all hotels in terms of helpfullness and service.

The staff greeted us with a smile every time we passed them.A minor quibble: no waste paper basket(s) in the big gorgeous beamed room-a free upgrade from that requested.But even that did not detract from a lovely stay.Also the staff was helpful and quite pleasant.Helpfulness of all staff,attention to detail in the rooms eg curtains being drawn ready at night, The chocolate by the bed!Was given a breakfast box for an early departure.My only grumble would be that the air-conditining unit in my L-shaped single room was right by the door, and so completely ineffective.Some building work going on outside hotel and was sometimes noisy.
Good breakfast and efficient staff.
No low fat spreads gör ett chattrum för gratis or milk at breakfast.

The general location is good but it's not on the main thoroughfare - i wouldn't walk back on my own at night.
Complimentary tea, coffee and soft drinks in lounge, very welcome after a day walking around Venice.